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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic
Details

Topic 1

OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

Topic 2

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

Topic 3

Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.

Topic 4

OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

Topic 5

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q45-Q50):

NEW QUESTION # 45
What is the primary purpose of the Production Order to Cost Update OMBP in Oracle Fusion Cloud SCM?

A. To provide accurate cost calculations for better decision-making.
B. To enhance customer relationship management.
C. To ensure immediate financial benefits through real-time cost updates.
D. To automate the production process without human supervision.

Answer: A

Explanation:
The Production Order to Cost Update OMBP (Operational Management Business Process) in Oracle Fusion Cloud SCM focuses on integrating production activities with cost tracking. Its primary purpose is to provide accurate cost calculations for better decision-making.
Functionality: This process captures costs (e.g., materials, labor, overhead) from production orders and updates them in the system, ensuring financial accuracy.
Impact: Accurate cost data supports strategic decisions, such as pricing, budgeting, and profitability analysis, by reflecting true production expenses.
Option A (Financial Benefits): While cost updates contribute to financial clarity, "immediate benefits" overstates the purpose; accuracy is the focus.
Option C (CRM): Unrelated to customer relationship management, which is a CX function.
Option D (Automation): Focuses on cost updates, not full production automation.
Oracle Fusion Cloud SCM documentation, such as "Cost Management Guides," emphasizes accurate cost tracking for decision-making in this OMBP.

NEW QUESTION # 46
How does the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service enhance service agent performance and customer satisfaction?

A. By providing agents with a comprehensive knowledge base, AI-powered search tools, and real-time customer context.
B. By automating customer inquiries and reducing agent interaction.
C. By focusing on agent training, leaving the actual service request resolution process unchanged.

Answer: A

Explanation:
The Customer Contact to Resolution OMBP enhances agent performance and customer satisfaction by providing agents with a comprehensive knowledge base, AI-powered search tools, and real-time customer context.
Knowledge Base: Offers a repository of solutions for quick reference.
AI-Powered Search: Delivers instant, relevant answers, reducing resolution time.
Real-Time Context: Provides customer history and issue details, enabling personalized, accurate responses.
Impact: Agents resolve issues faster and more effectively, improving satisfaction.
Option A (Automation): Full automation reduces agent involvement, contrary to enhancing performance.
Option B (Training Focus): Training alone doesn't address real-time resolution needs.
Oracle Fusion Cloud CX Service documentation, like "Service Center Guides," emphasizes these tools for this OMBP.

NEW QUESTION # 47
What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

A. It allows customers to explore new theme-based features and understand their innovation opportunities.
B. It provides a platform for customers to submit feedback and suggest new features.
C. It offers a library of case studies and success stories from existing Oracle Cloud customers.
D. It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.

Answer: A

Explanation:
The Adoption Center within Oracle Cloud Success Navigator is designed to help customers maximize their use of Oracle Cloud solutions. Its primary purpose is to allow customers to explore new theme-based features and understand their innovation opportunities.
It provides curated content on new functionalities, often organized by themes (e.g., AI enhancements or process improvements).
It helps customers identify how these features can drive innovation within their specific business context, encouraging adoption and value realization.
Option B (Case Studies): While case studies may be available elsewhere, they aren't the Adoption Center's core focus.
Option C (Knowledge Base): FAQs and troubleshooting are typically handled by other support resources, not the Adoption Center.
Option D (Feedback Platform): Feedback submission exists in other Oracle tools like Cloud Customer Connect, not the Adoption Center.
Per Oracle's official documentation, such as "Oracle Cloud Applications Readiness" and "Get Started" guides, the Adoption Center is a strategic tool for feature exploration and adoption planning.

NEW QUESTION # 48
Which two modern features of Oracle Redwood User Interface are integrated into Oracle CX Applications?

A. Standardized User Experience, such as familiar layouts, terminology, and interaction patterns, reducing the learning curve and improving usability.
B. Contextual Journeys, such as presenting different dashboards and actions to various levels of users.
C. Embellished AI, such as providing intelligent recommendations, automating tasks, offering predictive insights, or personalizing the user experience.
D. Nudges, such as visual cues, notifications, or strategically placed suggestions to encourage users to take specific actions.

Answer: A,B

Explanation:
The Oracle Redwood User Interface (UI) enhances usability in Oracle CX Applications with modern features. The two integrated features are:
A . Standardized User Experience: Provides consistent layouts, terminology, and patterns, reducing training time and boosting productivity.
C . Contextual Journeys: Delivers role-based dashboards and actions, tailoring the UI to user needs (e.g., sales reps vs. managers).
Option B (Nudges): While useful, nudges are less emphasized as a core Redwood feature in CX Applications.
Option D (Embellished AI): AI capabilities exist but are functional enhancements, not UI-specific features.
Oracle's "Redwood Design System" documentation highlights Standardized User Experience and Contextual Journeys as key UI elements.

NEW QUESTION # 49
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
B. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.
C. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
D. Social Media Engagement metric for adapting content strategies during campaign execution.

Answer: B

Explanation:
The Campaign Execution to Opportunity OMBP aims to turn marketing campaigns into sales opportunities. The KPI that evaluates its success in driving business outcomes is Average Campaign Cost per Won Opportunity, as it measures financial return on investment (ROI).
Definition: Calculates the cost of the campaign divided by the number of opportunities won, showing cost-efficiency and business impact.
Business Outcome Focus: Links marketing spend to tangible sales results, a critical measure of success.
Option A (Historical Review): Useful for planning, not evaluating outcomes.
Option C (Social Engagement): Tracks engagement, not business results.
Option D (Campaign Reach): Measures exposure, not conversions or ROI.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights cost-per-opportunity as a vital KPI for ROI assessment.

NEW QUESTION # 50
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Grant Ward Grant Ward

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